General Terms and Conditions:
All goods for hire remain the property of Sweet Cart Hire.
Unless you ask us not to, Sweet Cart Hire reserves the right to take photographs of the hired equipment for promotional purposes.
The sweet carts can be hired with or without sweets. Sweet Cart Hire does not allow the customer to add their own sweets to those provided as part of a package, this is for insurance and product traceability purposes.
Under no circumstances can any banners or decoration be attached to the sweet cart. Our sweet carts are professionally made and painted, customers are not permitted to stand drinks on the carts as this may result in staining and water damage. Any damage to the sweet carts caused by drinks or glasses will incur a charge. Missing items or damaged items will be charged at the full replacement value, we will not accept any substitute replacements.
Making A Booking
Enquiries can be made by e-mailing info@sweet-cart-hire.co.uk, by using the enquiry form or calling 07808095474. Upon receipt of your enquiry, Sweet Cart Hire will confirm availability for the date and a booking form will be sent to you.
The date will be provisionally held for 10 days and confirmed once Sweet Cart Hire have received your completed booking form and non-refundable deposit of £25.
Payment
A £50 non-refundable deposit is payable upon booking to secure your date. This will be deducted from your total balance. The outstanding balance is due one week prior to your event.
Sweet Cart Hire will also require a breakage deposit of £50 with the final balance and this will be refunded in full within one week of the event, subject to there being no damage or loss to Sweet Cart Hire cart or equipment.
Payments can be made by bank transfer, Paypal or cash.
Cancellation
Sweet Cart Hire understands that occasionally circumstances do change, and we reflect this in our cancellation charges.
You can cancel your order anytime up to four weeks before your event with no financial penalty.
Any orders cancelled after the four week period will be charged a cancellation fee, this will be 50% of the total order value.
Any orders cancelled within two weeks of the event date will be charged at the full order value.
Should you wish to cancel your order with us then it must be done in writing and Sweet Cart Hire must acknowledge receipt of this. Please note that the booking deposits are non refundable.
If for any unforeseen reason Sweet Cart Hire is forced to cancel your order then you will be notified by email and all deposits and payments made will be refunded in full.
Last minute bookings
Sweet Cart Hire is able to cater for last minute bookings; we class last minute bookings as any orders placed with less than two weeks before the event date. Last minute bookings are subject to availability and we require full payment before confirming.
Amendemnts to your booking
We appreciate that you may need to change your booking/order due to a number of reasons, should this happen we require you to notify us within a reasonable time period, all alterations will be subject to availability.
Delivery
Delivery fees will be notified in advance of the booking. There may be circumstances which the delivery fee is waivered so please contact us for a full quote.
Sweet Cart Delivery/Set up
It is the customers responsibility to seek permission from the venue and to ensure there is sufficient space for the sweet cart at the venue.
The dimensions of the large cart are:
Width - 62cm
Length - 125cm
Full height when assembled - 172cm
Once the sweet cart is set up it can only be moved by a representative of Sweet Cart Hire.
It is also the customers responsibility to ensure there is a loading bay or equivalent at the venue to allow Sweet Cart Hire to unload and reload the cart and equipment.
Safety Information
Please be advised that some sweets may contain or have traces of nuts or nut oils, they may also have been in contact with products and sweets containing nuts. Sweet Cart Hire can not be held responsible for any issues resulting from any food allergies. Customers should ensure that young children are supervised at all times to avoid the risk of suffocation or choking from plastic sweet wrappers or plastic bags. Sweet Cart Hire can not be held responsible for safety issues which occur from the use of our equipment or consumption of our confectionary at your event.
Complaints
In the unlikely event of any dissatisfaction on your part, please inform Sweet Cart Hire within 14 working days of your event taking place. We reserve the right to refuse compensation with any complaint received after 14 working days after your event has taken place.
Making a booking with Sweet Cart Hire denotes that you have read, understood and agree with these terms and conditions.